Pocket Med ("we," "us," or "our") provides a telehealth platform that connects patients with licensed healthcare providers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, website, and related services (collectively, the "Services").
1. Information We Collect
We may collect the following categories of information:
- Account information: name, email address, phone number, date of birth, profile photo, and login credentials.
- Health and medical information: symptoms, medical history, prescriptions, appointment notes, and communications with providers submitted through the Services.
- Payment information: billing details processed by our payment partners (e.g., Stripe). We do not store full card numbers.
- Usage and device data: app activity, IP address, device type, operating system, and diagnostic logs.
- Communications: messages, video/audio session metadata, and support requests.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve the Services
- Facilitate appointments, prescriptions, and provider consultations
- Process payments and manage subscriptions
- Send transactional notifications and service updates
- Protect against fraud, abuse, and security incidents
- Comply with legal and regulatory obligations
3. How We Share Information
We may share information with:
- Healthcare providers you choose to consult with through the platform
- Service providers who assist with hosting, analytics, payments, messaging, and customer support
- Legal authorities when required by law or to protect rights, safety, and security
We do not sell your personal information.
4. Health Information
Health-related data you provide is used to deliver care through the platform. Providers are responsible for maintaining appropriate clinical records in accordance with applicable healthcare laws. We implement technical and organizational measures designed to protect sensitive data.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. If you pause or delete your account, retention is governed by our account lifecycle policies described in our Delete Account Guide.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or update your personal information
- Request deletion of your account and associated data
- Pause your account temporarily
- Opt out of non-essential marketing communications
- Withdraw consent where processing is based on consent
To exercise these rights, use in-app account settings or contact us at support@Pocketmed.online.
7. Security
We use industry-standard safeguards, including encryption in transit, access controls, and secure infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Services are not intended for children under 13 (or the minimum age required in your jurisdiction) without appropriate parental or guardian involvement. We do not knowingly collect personal information from children in violation of applicable law.
9. International Users
If you access the Services from outside your country of residence, your information may be transferred to and processed in countries with different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated through the app or by email.
11. Contact Us
For privacy-related questions or requests, contact us at support@Pocketmed.online.