Delete Account Guide

This guide explains how patients and doctors can pause (deactivate) or permanently delete a Pocket Med account. Admin accounts are managed separately by your organization administrator.

Pause vs. permanent deletion

There are two self-service options:

Pause account: Temporarily deactivates your account while keeping your data. You can sign back in or reactivate at any time. Paused accounts that remain inactive for more than 30 days may be permanently deleted automatically.
Delete account: Permanently removes your account and associated data. This action cannot be undone.

Delete your account in the app

Patients

Open the Pocket Med patient app and sign in.
Go to Settings → Account.
Select Delete account.
Read the confirmation message carefully and confirm deletion.
You will be signed out and your account will be permanently removed.

Doctors

Open the Pocket Med doctor app and sign in.
Go to Settings → Account.
Select Delete account.
Confirm that you understand this will remove your profile, appointments, and related data.
Your account will be permanently deleted and you will be signed out.

Pause your account in the app

Instead of deleting, you can pause your account from the same account settings screen:

Go to Settings → Account.
Select Pause account (or Deactivate account).
Confirm the action. You will be signed out.
To return, sign in with your email and password, or use the in-app reactivate option.

Step-by-step with screenshots

Open the side menu and scroll to Account & settings. From there you can choose Deactivate account (pause) or Delete permanently.

Side menu showing Deactivate account and Delete permanently options — Account & settings menu

Deactivate (pause) your account

Deactivating keeps your data on file and is reversible — sign back in any time to restore access. Review what happens, then tap Deactivate my account.

Deactivate your account screen explaining it is reversible — 1. Review deactivation details

Deactivate screen showing the 30-day inactive rule and delete option — 2. Note the 30-day inactive rule, then confirm

Delete your account permanently

Permanent deletion removes your account and all related data immediately and cannot be undone. You will be asked for an optional reason and to type DELETE (or your email) to confirm.

Delete account permanently screen listing what you will lose — 1. Review what you will lose

Delete account confirmation screen with reason and type-to-confirm field — 2. Add a reason and type DELETE to confirm

What gets deleted

When you permanently delete your account, Pocket Med removes data associated with your profile, including:

Profile and account information
Appointments and related records
Messages and chat history
Prescriptions and medical entries tied to your account
Notifications, reviews, and payment records linked to your user
Subscriptions and provider-specific settings (for doctors)

Some information may be retained where required by law, for fraud prevention, or to resolve disputes. Payment records held by our payment processor may also be subject to their retention policies.

30-day retention for paused accounts

If you pause your account and do not reactivate within 30 days, Pocket Med may automatically and permanently delete your account using the same process as manual deletion. You will not be able to recover your data after that point.

Blocked accounts

If your account has been blocked by an administrator for policy violations, you cannot self-reactivate. Contact support@Pocketmed.online for assistance.

Request deletion by email

If you cannot access the app, email support@Pocketmed.online from the email address registered to your account with the subject line "Account deletion request". Include your full name and whether you are a patient or doctor. We may ask you to verify your identity before processing the request.

Related policies

See our Privacy Policy and Terms of Use for more information about how we handle your data.